Warranty

Warranty for all production defects showing within the period is given by BensonTrade on all products. The warranty periods of BensonTrade products are 12, 24 or 36 months, starting from the date of buying (date of invoice). The warranty period is shown together with the product information and on the invoice too. Exceptions to standard warranty are shown with the product information and/or on the invoice.

In case of a defect showing when the product is under warranty it will be replaced free of charge or the client will be sent a new product. If a product is not available anymore we will take care of a correct settlement in consultation with the client. It is no possible to refund the price. BensonTrade has a right to offer a comparable model as a substitute. The warranty is shown at the invoice and is only valid to BensonTrade. All brands of which BensonTrade is an official dealer are delivered including a filled in warranty card. With this card only the client may go to a physical dealer as well or to the importer and ask for warranty. All high end brands of watches (€ 750,00 and more) are delivered with a warranty to BensonTrade. Warranty can only be claimed together with the invoice and a clear description of the defect (see warranty form).

If, after a close inspection, it appears that a defect cannot be repaired as warranty the client will always be informed. Defective products, not within the warranty period, can however be repaired by BensonTrade. The client can ask for a calculation of the repair. The costs of repair and shipping the client will be charged for. Payments for the repair should take place before the actual repair.

Not under repair as warranty:

• Battery.
• Watch-glass.
• Crown (and pushbuttons).
• Watchstraps and buckles.
• Damage by water caused by big differences of temperature or an open crown.
• Damager by water caused by neglecting the specific waterproof specs of the watch.
• Damages when changing the date (day, month or year) between 9 PM and 3 AM (with an automatic or mechanical watch).
• All defects caused by human actions, other than production defects.
• Actions for which one logically cannot claim warranty.
• Products which are opened by the client or by a third party or have been repaired (without permission of BensonTrade).

Warranty is no longer valid when a) product have been worn or have been used b) the client or a third party tried to repair the defect c) the client did not follow the directions and/or instructions for us.

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